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FAQ

About TasteBuds Boutique

How do you choose your artisans?

All our sellers are carefully selected to offer you excellent quality products.

Our artisans are local artisans from whom you buy directly through our platform. Not only are we focused on local, but we also consider a range of factors such as sustainability, ethical products, transparent sourcing and food waste reduction to name a few. We also taste the products of our sellers to make sure your taste buds remain awaken! 

There’s a product that I think you should carry, how do I request it?

 

We love discovering new products! Please email info@tastebudsboutique.com with your suggestion and if it meets our criteria, we’ll follow-up with the artisan to have it listed on our platform.

Shopping on TasteBuds Boutique

Can I shop from multiple artisans at the same time?

Absolutely. You can browse through our artisans pages, searching for what you need either by product, region, seller or category and add the items you want to buy as you go along.

 

Your orders will be shipped independently from each artisan directly with no intermediary. 

 

 

Our artisans use Canada Post to save you the hassle and cost associated with going to get your products from multiple locations.

 

I have dietary restrictions and/or food allergies. Are all products safe?

 

Our artisans indicate on their products the list of ingredients and there are icons on the product pages showcasing food allergy safe elements.

Can I order as a guest?

 

You must sign-up and create an account to shop as you like. This will allow you to access your information and follow-up on your orders anytime.

Can I order by phone or through an email?  

All orders must be done through our website. We do not take phone orders at this time.

 

However, our site is mobile friendly and can therefore be used from a smart phone or tablet.

How is sales tax calculated?

 

For taxable products, the taxes to be paid are determined by your delivery address. They are calculated automatically as per the province you deliver to upon checkout.

How can I pay for my order?

 

We accept Visa, Mastercard and American Express.

Security & tracking

Will I get a receipt for my order?

 

A receipt and confirmation of your order will be sent to you by email when you place an order.

How can I ensure my credit card information is secure?

We use secure online ordering via Shopify Payments which in turn uses the Stripe payment technology. For more details, please visit this page. Additionally, if you want to save your information by default, a notification code is sent to your mobile phone every time you return and place a new order

Shipping & delivery 

How does shipping work?

All orders are sent directly from the artisan to you. Our artisans use Canada Post. The shipping method and timing may vary according to the type and life shelf of the product, and the price may vary according to your location. 

Since your orders may come in a box, Canada Post may safe drop the parcel at your door, or if you're not available, a notice for pickup will be left for you and it is your responsibility to pick-up your package.

  

If you have a community mailbox, your box will be delivered to your mailbox or a notice for pickup will be left for you if the box is too big. In such case, it is your responsibility to pick-up your package within the timeframe provided to you. 

 

Do you ship outside Canada?

 

We do not offer shipping outside Canada for the time being.

How can I track my orders?

 

You can check your shipment in your account, or by clicking on the tracking number provided to you. Since each seller ships separately, you may have multiple tracking numbers. 

Returns, refunds & exchanges

What is your return policy?

 

For food products

Food products that the artisan sells through the TasteBuds Boutique platform are not returnable by Customers. 

Replacement of damaged products

The artisan undertakes to replace any damaged delivered product to TasteBuds Boutique Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, the Merchant undertakes to return the product to the Customer within five (5) business days following the receipt by the artisan of the photo of the damaged product sent by the Customer or TasteBuds Boutique representatives. If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, the artisan may then refuse to replace the product to the Customer.

Exchanges

For hygiene reasons, the artisan undertakes not to exchange and/or replace the products of TasteBuds Boutique Customers, other than for the cases of damaged goods.

For non-food products

Replacement of damaged products

The artisan undertakes to replace any damaged delivered product to TasteBuds Boutique Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, the Merchant undertakes to return the product to the Customer within five (5) business days following the receipt by the artisan of the photo of the damaged product sent by the Customer or TasteBuds Boutique representatives.

If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, the artisan may then refuse to replace the product to the Customer.

Exchanges

The artisan undertakes to exchange the products of TasteBuds Boutique Customers within a period of five (5) business days following the receipt of the order subject to an exchange request by the Customer. In the event that the product is a single object which takes time to be produced, the artisan undertakes to provide TasteBuds Boutique and the Customer with production and delivery time within two (2) business days.

Only unused and undamaged products can be exchanged by TasteBuds Boutique Customers if they are not satisfied. The artisan has the obligation to exchange the products only if they are returned by the Customer in good condition and in their original packaging.

The artisan is not obliged to exchange personalized orders.

General

Shipping fees for exchanges

The Customer is responsible for paying the shipping fees incurred by returning the items. The shipping costs are not refundable.

Reimbursement of the price in case of a return

In the event that the Customer returns a non-food product in good condition to the artisan and that the artisan has accepted the condition of the latter, TasteBuds Boutique will refund the selling price to the Customer within a delay of fifteen (15) business days. Depending on the Customer's financial institution, the payment of the sale price to the Customer's bank account may take up to five (5) business days.

Who should I contact if I want to return an item as per your Return Policy?

 

You can contact us at info@tastebudsboutique.com with your order number, information and the reason why you want to return your product. We will be happy to assist you by liaising with the artisan and we will process your request.

What shall I do if I have a problem with my order?

You can contact us at info@tastebudsboutique.com with your order number and information. We will be happy to assist you anyway we can.

Sales, discounts & gifts 

How can I learn about sales and discounts?

 

We announce products on sales, discounts and much more through our monthly newsletter. To get notified, please subscribe here.

Can I purchase products and send them as a gift?

We can definitely ship your order to someone else as a gift, all you need to do is indicate the name and address when you place the order.

 

 

Not all artisans offer gift-wrapping. Please refer to each individual boutique for more information on gifting.

 

I have a gift card, how do I redeem it?

Once you finish shopping, go to your cart to proceed and review your order.

In the payment section, enter the unique code in the field “Promo code or gift card” to redeem your gift. 

Comments & contact

Where can I report an issue?

You can send us an email toinfo@tastebudsboutique.com. We will get back to you within 24 to 48 hours.

Can I contact an artisan?

 

By all means, we are happy to put you in touch with our artisans. You can send us an email with your request at info@tastebudsboutique.com and we will make sure we forward it to the artisan you would like to contact and get back to you with an answer.

How often can I make a review?

We suggest you make a review of products you have tried once. We encourage you to be accurate. Base your comments on your own experience; don’t use defamatory or discriminatory language.

 

 

You can also send us feedback at any time regarding any subjects related to the platform, its, artisans and partners at info@tastebudsboutique.com.

Can I recommend an artisan to TasteBuds Boutique?

By all means, we are always looking for great products. If you would like to suggest an artisan, please send us an email to info@tastebudsboutique.com and we will follow-up on your suggestion with the artisan.

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