CANADA | FLAT RATE $10 + FREE SHIPPING ON ORDERS OVER $75 | U.S. SHIPPING CALCULATED AT CHECKOUT - SHOP LOCAL

Shipping, returns, refunds & exchanges

Shipping

How does shipping work?

All orders are sent directly from us to you. However, in some cases where products' shelf life is short, those products may be shipped separately by the artisan to guarantee the freshness of the product. We use different courriers. The shipping method and timing may vary according to the type and shelf life of the product. 

Since your orders may come in a box, the courrier may safe drop the parcel at your door, or if you're not available, a notice for pickup will be left for you and it is your responsibility to pick-up your package.

If you have a community mailbox, your box will be delivered to your mailbox or a notice for pickup will be left for you if the box is too big, when it is shipped by Canada Post. In such case, it is your responsibility to pick-up your package within the timeframe provided to you. 

 

Do you ship outside Canada?

 

In addition to shipping throughout Canada, we also ship to the United States. All shipping rates outside Canada are calculated at checkout.

How can I track my orders?

 

You can check your shipment in your account, or by clicking on the tracking number provided to you. In case you have products that will ship from an artisan and from us, you may have multiple tracking numbers. 

Returns, refunds & exchanges

What is your return policy?

For food products

Food products that the artisan sells through the TasteBuds Boutique platform are not returnable by Customers. 

Replacement of damaged products

We undertake to replace any damaged delivered product to Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, we undertake to return the product to the Customer within five (5) business days following the receipt of the photo of the damaged product sent by the Customer. If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, we may then refuse to replace the product to the Customer.

Exchanges

For hygiene reasons, we do not exchange and/or replace the products of TasteBuds Boutique Customers, other than for the cases of damaged goods.

For non-food products

Replacement of damaged products

We undertake to replace any damaged delivered product to Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, we undertake to return the product to the Customer within five (5) business days following the receipt of the photo of the damaged product sent by the Customer.

If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, we may then refuse to replace the product to the Customer.

Exchanges

We undertake to exchange the products of TasteBuds Boutique Customers within a period of five (5) business days following the receipt of the order subject to an exchange request by the Customer. In the event that the product is a single object which takes time to be produced, the designer undertakes to provide TasteBuds Boutique and the Customer with production and delivery time within two (2) business days.

Only unused and undamaged products can be exchanged by TasteBuds Boutique Customers if they are not satisfied. We can exchange the products only if they are returned by the Customer in good condition and in their original packaging.

We do not exchange personalized orders.

General

Shipping fees for exchanges

The Customer is responsible for paying the shipping fees incurred by returning the items. The shipping costs are not refundable.

Reimbursement of the price in case of a return

In the event that the Customer returns a non-food product in good condition and that we have accepted the condition of the latter, TasteBuds Boutique will refund the selling price to the Customer within a delay of fifteen (15) business days. Depending on the Customer's financial institution, the payment of the sale price to the Customer's bank account may take up to five (5) business days.

Who should I contact if I want to return an item as per your Return Policy?

 

You can contact us at info@tastebudsboutique.com with your order number, information and the reason why you want to return your product. We will be happy to assist you and we will process your request.

What shall I do if I have a problem with my order?

You can contact us at info@tastebudsboutique.com with your order number and information. We will be happy to assist you anyway we can.

Corporate orders

What is your return/cancellation policy on corporate orders?

Corporate orders are subject to a quote that should be approved by the client within a specified timeframe. Following approval of the quote and confirmation of the order, cancellations or returns will no longer be possible and will be subject to the payment in full of the order. All terms are specified to our clients upfront and stated on all documents so that they have all the information and time needed to make their decision prior to finalizing their order, with the terms and conditions stated and agreed upon.

We're happy to discuss any corporate request you may have and work closely with you to meet your business needs.

What are your shipping and handling fees on corporate orders?

Corporate orders are subject to different shipping and handling fees than those stated on our website for individual orders. Given that corporate orders vary from one order to another, an estimate of delivery and handling fees is sent to the client along with the estimate of their order for approval prior ordering. These fees largely depend on the client needs and vary according to several variable, namely customization, shipping address, quantity, etc.