CANADA | FREE SHIPPING UNTIL DECEMBER 26   -   SHOP LOCAL

Shipping, returns, refunds & exchanges

Shipping

How does shipping work?

All orders are sent directly from the artisan to you. Our artisans use Canada Post. The shipping method and timing may vary according to the type and life shelf of the product, and the price may vary according to your location.

Since your orders may come in a box, Canada Post may safe drop the parcel at your door, or if you're not available, a notice for pickup will be left for you and it is your responsibility to pick-up your package. 

If you have a community mailbox, your box will be delivered to your mailbox or a notice for pickup will be left for you if the box is too big. In such case, it is your responsibility to pick-up your package within the timeframe provided to you. 

 

Do you ship outside Canada?

 

We do not offer shipping outside Canada for the time being.

How can I track my orders?

 

You can check your shipment in your account, or by clicking on the tracking number provided to you. Since each seller ships separately, therefore you may have multiple tracking numbers. 

Returns, refunds & exchanges

What is your return policy?

 

For food products

Food products that the artisan sells through the TasteBuds Boutique platform are not returnable by Customers. 

Replacement of damaged products

The artisan undertakes to replace any damaged delivered product to TasteBuds Boutique Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, the Merchant undertakes to return the product to the Customer within five (5) business days following the receipt by the artisan of the photo of the damaged product sent by the Customer or TasteBuds Boutique representatives. If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, the artisan may then refuse to replace the product to the Customer.

Exchanges

For hygiene reasons, the artisan undertakes not to exchange and/or replace the products of TasteBuds Boutique Customers, other than for the cases of damaged goods.

For non-food products

Replacement of damaged products

The artisan undertakes to replace any damaged delivered product to TasteBuds Boutique Customers who have provided a proof to this effect, namely a photo of the package and its damaged content to TasteBuds Boutique representatives. To replace the damaged product, the Merchant undertakes to return the product to the Customer within five (5) business days following the receipt by the artisan of the photo of the damaged product sent by the Customer or TasteBuds Boutique representatives.

If the Customer has used the product despite having arrived damaged or the Customer does not provide a photo of the damaged product in its original box, the artisan may then refuse to replace the product to the Customer.

Exchanges

The artisan undertakes to exchange the products of TasteBuds Boutique Customers within a period of five (5) business days following the receipt of the order subject to an exchange request by the Customer. In the event that the product is a single object which takes time to be produced, the artisan undertakes to provide TasteBuds Boutique and the Customer with production and delivery time within two (2) business days.

Only unused and undamaged products can be exchanged by TasteBuds Boutique Customers if they are not satisfied. The artisan has the obligation to exchange the products only if they are returned by the Customer in good condition and in their original packaging.

The artisan is not obliged to exchange personalized orders.

General

Shipping fees for exchanges

The Customer is responsible for paying the shipping fees incurred by returning the items. The shipping costs are not refundable.

Reimbursement of the price in case of a return

In the event that the Customer returns a non-food product in good condition to the artisan and that the artisan has accepted the condition of the latter, TasteBuds Boutique will refund the selling price to the Customer within a delay of fifteen (15) business days. Depending on the Customer's financial institution, the payment of the sale price to the Customer's bank account may take up to five (5) business days.

Who should I contact if I want to return an item as per your Return Policy?

 

You can contact us at info@tastebudsboutique.com with your order number, information and the reason why you want to return your product. We will be happy to assist you by liaising with the artisan and process your request.

What shall I do if I have a problem with my order?

You can contact us at info@tastebudsboutique.com with your order number and information. We will be happy to assist you anyway we can.